JOB TITLE: PUBLIC SERVICE TECHNICIAN (TRANSITIONAL)
BUREAU: OPERATIONS BUREAU
SUPERVISED BY: DIVISION COMMANDER OR DESIGNEE

CHARACTERISTICS OF THE CLASS
Under the direct supervision of the Division Commander or designee, performs a variety of limited administrative, informational, investigative and traffic related tasks. This is a paraprofessional, civilian position designed to relieve sworn law enforcement personnel from certain designated calls and functions. Employees of this class may be assigned to work in a variety of organizational components such as Patrol, Court Security, Crime Prevention, or Traffic. The PST functions as a specially trained, quasi-law enforcement officer performing services that do not require law enforcement or regulatory authority. Work is reviewed through conferences, activity reports, written reports, inspections, and observations of results obtained. Performs duties as assigned.

The Public Service Technician Position – Is A Transitional position.  This employee must desire and be prepared to train for a certified law enforcement position at the Sheriff's discretion.

[NOTE]: These examples are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

ESSENTIAL JOB FUNCTIONS
Works an assigned shift at a designated location of the Sheriff’s Office. Assists walk-in citizens with various cases and information. Prepares necessary paperwork for a variety of incidents. Answers telephone to give assistance and/or routing to the proper station. Inspects vehicles cited for faulty equipment and prepares VIN and Odometer Verification forms.
Responds to non-emergency calls for service (i.e. recovered/lost property, abandoned vehicles, citizen assistance, etc.); writes all necessary reports and follow-ups as required. Investigates minor traffic accidents, directs traffic at accident scenes, and assists in the regulation of traffic during special events. Answers subpoenas and testifies in court when necessary. Issues parking and water restriction violation warnings.  Operates metal detector for concealed weapons or explosive devices in a courtroom.
Performs various other law enforcement duties of a non-criminal nature as required.

QUALIFICATIONS
Training and Experience
High school diploma or GED. Successful completion of a PST Training Program. Possession of a valid State of Florida driver’s license.

Knowledge, Abilities, and Skills
The ability to analyze situations quickly and objectively and to determine the proper course of action.
The ability to obtain information through interviews and observations.
The ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others.
The ability to prepare clear and concise reports.
The ability to follow and understand oral and written instructions, and the ability to communicate clearly and concisely, both orally and in writing.
The ability to operate radio equipment, and the ability to use 10 Codes and adhere to the rules of radio communication.
The ability to react quickly and calmly under emergency conditions.
The knowledge of pertinent laws, ordinances, and codes pertaining to related operations and violations.
The knowledge of the County and its demographics.
Some knowledge of the Sheriff’s Office Policies and Procedures.

Essential Physical Skills
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without correction)
Ability to communicate clearly
Able to sit and/or stand for long periods of time
Ability to lift/carry a minimum of 50 pounds