|Title:||911 Call Taker / Dispatch|
|Salary Range:||$12.50 per hour training / $13.05 per hour after completion of training|
We are seeking highly-motivated individuals interested in the rewarding field of Public Safety Communications. This position answers non-emergency and 9-1-1 calls (law enforcement, fire, and medical emergencies) for Hernando County and helps ensure citizens get needed assistance. Applicants must be able to work independently and as a team member, be career- and goal-oriented, courteous, professional, well-spoken, a quick thinker and active listener, and have the ability to be assertive and to multi-task. All necessary training and certification is provided and there are many opportunities for advancement and a long-term career. See the full job description below.
All applicants must pass a background check, successfully complete a "Criti-Call” pre-employment evaluation as well as computer voice stress analysis, and undergo a physical and drug screening prior to employment.
HERNANDO COUNTY SHERIFF’S OFFICE
ALVIN NIENHUIS, SHERIFF
JOB TITLE: TELECOMMUNICATOR I
BUREAU: SERVICES BUREAU
SUPERVISED BY: COMMUNICATIONS SHIFT SUPERVISOR
CHARACTERISTICS OF THE CLASS
Under the direct supervision of the Communications Shift Supervisor, performs work of routine difficulty in receiving and screening phone calls from the public and public safety personnel. Calls may be routine, emergency, or requests for service/information. Information is routed by a computer terminal to the dispatcher and then to a law enforcement and /or fire rescue unit. Supervision is exercised through periodic spot checks of work by a superior. An employee in this classification is required to work in shifts. Performs other work as requested..
[NOTE]: These examples are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
ESSENTIAL JOB FUNCTIONS
Answers “E-911” emergency and non-emergency phone calls and quickly determines if the call is for emergency service. Enters information into computer terminal for dispatch to the appropriate agency(ies). Notifies or transfers calls to other agencies when appropriate. Transfers non-emergency calls to the proper authority or provides requested information on referral..
Receives and transmits phone messages for units, looks up and relays resource information to units upon request. Checks warrants and records for law enforcement officers. Receives information for BOLO’s and handles inquiries from law enforcement and fire rescue personnel.
Assists in training new Telecommunicators as needed.
Training and Experience
High school diploma, GED or equivalent. Familiarity with routine office procedures. Prior switchboard or radio experience is helpful.
Knowledge, Abilities and Skills
Knowledge of Hernando County geography including map reading skills.
Knowledge of ten-codes and signals for law enforcement and fire rescue.
Knowledge of routine office procedures.
Ability to think clearly and logically under stress. Ability to think quickly and react effectively in an emergency situation.
Skill in eliciting critical information from citizens in a stressful or life threatening situation
Skill in accurately and rapidly processing requests for information, or direction from units in the field and /or supervisory personnel.
Ability to type a minimum of 25 words per minute.
Ability to maintain clear, concise and accurate logs and records.
Ability to interact effectively and to maintain a calm and professional demeanor with co-workers and the public.
Ability to multi-task.
Ability to gain and maintain control of a conversation.
Successfully complete Emergency Medical Dispatch certification and perform same.
Successfully complete FCIC/NCIC certification within six months of employment.
Successfully complete CPR certification.
Essential Physical Skills
Ability to access, input and retrieve information from a computer.
Ability to sit for long periods of time
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without hearing aid)
Work inside under frequent stressful situations.
Reasonable accommodation will be made for otherwise qualified individuals with a disability.