IT Administrative Support Technician
Summary
| Title: | IT Administrative Support Technician |
|---|---|
| ID: | 1514 |
| Department: | Information Technology |
| Salary Range: | Starting Salary $39,138.00 |
Description
HERNANDO COUNTY SHERIFF’S OFFICE
AL NIENHUIS, SHERIFF
AL NIENHUIS, SHERIFF
JOB TITLE: IT ADMINISTRATIVE SUPPORT TECHNICIAN
BUREAU: ADMINISTRATIVE BUREAU
SUPERVISED BY: INFORMATION TECHNOLOGY MANAGER
PAY GRADE: 11N CREATED: 12/19/2023
FLSA STATUS: NON – EXEMPT REVISED:
CHARACTERISTICS OF THE CLASS:
Under the general supervision of the Information Technology Manager, performs complex clerical tasks in addition to work with basic technical components. Performs administrative, audit, and compliance work requiring independent judgment based upon knowledge of federal and state guidelines and agency requirements. The position requires an individual with technical knowledge, attention to detail, and the ability to effectively liaison with internal and external stakeholders to ensure standards of compliance.
[NOTE]: These examples are intended only as illustrations of the various types of work performance. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
ESSENTIAL JOB FUNCTIONS
- Maintains nexTEST and CJIS online databases to ensure all current Sheriff’s Office employees, County support staff, volunteers, IT vendors, and contractors complete and maintain required CJIS training.
- Maintain Falcon fingerprint information.
- Reset CJIS and DAVID Passwords and handle account maintenance as needed.
- Maintain Munis administrative items including entering Requisitions, entering Request for Checks, reconciling credit card statements, and maintaining Munis Inventory Assets.
- Maintain IT Contracts and coordinate renewals.
- Work with vendors to obtain quotes for IT purchases.
- Audit IT databases for accuracy
- Audit software usage for yearly renewals
- Use agency provided solutions to image computers for deployment.
- Complete IT physical inventory and reconciliation. Act as the IT. department contact for all IT inventory change requests.
- Document work performed in the agency work order system.
- Maintain the IT section fixed asset and parts inventory in assigned databases.
- Perform other administrative tasks as directed by IT Supervision
- Performs hardware preventative maintenance as directed by IT. Supervision.
- Ability to assist with large scale projects such as department/office relocations, new equipment installations, etc.
QUALIFICATIONS:
1. Training and Experience
- High School diploma or GED with some basic training in computer hardware maintenance either from a technical school or on the job training experience
2. Knowledge, Skills, and Abilities
- The ability to learn the functions of all of the Sheriff’s Office computer equipment and their capabilities.
- The ability to quickly comprehend new applications and equipment and to make recommendations for their use, as necessary.
- Ability to effectively communicate instructions, requirements, and audit findings orally and in writing and to facilitate effective meetings and trainings.
- Ability to plan, organize, and follow through independently on work to ensure ongoing CJIS compliance with all applicable federal, state, and agency requirements.
- Knowledge of ordering, receiving, asset management and inventory control processes.
ESSENTIAL PHYSICAL SKILLS:
- Acceptable eyesight (with or without correction)
- Acceptable hearing (with or without correction)
- Ability to operate a motor vehicle.
- Ability to stand or sit for long periods of time.
- Ability to bend, crawl and climb ladders in the repair, maintenance, and installation of computer/telephone equipment.
- Ability to carry equipment weighing approximately five to 75 pounds.
Equal Opportunity Employer
